Frequently Asked Questions
Review current product information, selected report scope, checkout availability, policies, and safety context. This page does not provide medical, dosage, or legal advice.
Products
- What products do you offer?
- The current catalog includes kratom liquid extracts, gummies, and MitraNade botanical beverages. Product pages show current labels, prices, and availability. The Lab Results page provides selected product- and batch-specific third-party reports; each report applies only to the sample and analytes identified in that document.
- What is the difference between kratom extract and kratom powder?
- Kratom extract is a concentrated product, while powder is dried, milled leaf. Concentrations and serving information vary, so the two formats should not be compared by volume or weight alone. Review the exact product label and any batch-matched report available for that product.
- How do I choose the right product?
- Compare the format, ingredients, concentration, label serving information, current availability, and any product-specific report that is available. These products are not intended to diagnose, treat, cure, or prevent disease. Ask a qualified health professional if you have health, medication, pregnancy, or substance-use questions.
- Are your products tested for quality?
- Selected product- and batch-specific third-party laboratory reports are available on the Lab Results page. Match the product and batch or lot identifier before relying on a report, and review that document for its sample, methods, analytes, dates, and results. Contact customer service if a report for your product or batch is not listed.
- Is kratom legal?
- Kratom is not scheduled under the federal Controlled Substances Act, but state and local rules vary. As of September 10, 2026, statewide bans cover Alabama, Arkansas, Connecticut, Indiana, Kansas, Louisiana, Tennessee, Vermont, and Wisconsin. Local restrictions can also apply. Review the dated legality guide and verify current official state, county, and city sources before purchasing or traveling.
- What is kratom used for?
- People discuss kratom for many reasons, but the FDA has not approved kratom for any medical use. 4 Leaf Herbals products are not intended to diagnose, treat, cure, or prevent any disease. Do not use this FAQ as treatment or dosage advice; review current FDA information and speak with a qualified health professional about personal health questions.
Orders & Shipping
- How long does shipping take?
- Available shipping services, prices, and delivery estimates are shown at checkout and in the current Shipping Policy linked in the site footer. Carrier estimates are not guarantees and can change by destination, order timing, and service conditions.
- Do you ship internationally?
- Destination availability can change. Use the live checkout and current Shipping Policy to confirm whether an order can be shipped to a particular country, state, or locality before relying on an older page or search result.
- How can I track my order?
- If carrier tracking is provided for an order, use the tracking link in the shipment message. For an order-status question, contact customer service with the order number and do not post the number publicly.
- What is your shipping cost?
- The live checkout calculates the shipping services and prices available for the order and destination. Review the total before paying and use the current Shipping Policy linked in the site footer for additional terms.
Returns & Refunds
- What is your return policy?
- Return eligibility and conditions are governed by the current Refund Policy linked in the site footer and storefront. Review that policy for the order, then contact customer service with the order number before sending anything back.
- How do I request a refund?
- Contact customer service with the order number and reason for the request. Eligibility, required steps, and timing depend on the current Refund Policy, the order, and any payment-provider processing time.
- What if my product arrives damaged?
- Contact customer service promptly with the order number and a description of the condition; include clear photos if requested. The team will review the order under the current Refund Policy and explain the available resolution.
Wholesale
- Do you offer wholesale pricing?
- Retailers and distributors can submit the Wholesale application. Eligibility, current pricing, payment terms, product availability, and report access are confirmed directly for each account.
- What are the minimum order requirements?
- Minimum order quantities and account terms can vary by product and account. Submit the Wholesale application or contact the team for the current requirements rather than relying on a historical threshold.
- How do I become a wholesale partner?
- Submit the application on the Wholesale page with the requested business information. The team will review it and contact you about eligibility and next steps; response times are not guaranteed by this FAQ.
Kratom Science & Safety
- What is mitragynine?
- Mitragynine is a naturally occurring alkaloid associated with Mitragyna speciosa (kratom). Its amount varies by material and product. An available laboratory report may state a result for the identified sample and method; it should not be generalized to a different product or batch.
- What is 7-hydroxymitragynine?
- 7-Hydroxymitragynine (7-OH) is an alkaloid that can occur at low levels in kratom and can also appear in concentrated or manufactured products. Product composition matters, and concentrated 7-OH products should not be treated as interchangeable with natural-leaf kratom. Review the exact label, current FDA information, and any applicable batch report.
- Is kratom the same as an opioid?
- Kratom is a botanical, but that does not make it risk-free. Kratom-associated compounds can affect opioid receptors, and use can involve dependence, withdrawal, interactions, and other serious harms. Kratom is not FDA-approved for a medical use. Seek professional medical guidance rather than using this FAQ to make treatment or dosing decisions.
- What does AKA GMP Qualified mean?
- The American Kratom Association describes its GMP Standards Program and publishes a current list of participating qualified vendors. Because status and program requirements can change, verify them on the AKA's own current pages. Do not infer from a vendor-level status that every product or batch has every analyte or report; review the specific label and report available for the item.
- How do I read a Certificate of Analysis (COA)?
- A Certificate of Analysis is a report about the identified sample and tests performed; it is not a universal certification of the product line. Match the product and batch or lot, then read the laboratory identity and any accreditation shown, sample and report dates, methods, analytes, units, reporting limits, and results. The Lab Results page provides selected reports, so review the scope of each document.